1. Redeem period: 2 times per year.

    •January - June : 1st July until 31st July (GMT+8)

    •July - December : 1st January until 31st January (GMT+8)

  2. 12Stars MUST be used within the redeem promo period, after which they will auto-expire.
  3. Trips that has been redeemed via stars can be claimed anytime. However, 12BET’s VIP Manager will get in touch within the next 7 days to provide confirmation.
  4. Tour and travel dates are purely subject to availability and actual pricing at the time of reservations being made.
  5. Members are required to provide personal information for tour arrangement and accommodation purpose.
  6. All tour packages have a total of 2 slots. One for the member and ONE for their companion.
  7. Any Air Tickets required for any travel are to be purchased by members themselves and 12BET will reimburse the amount with a fixed whole figure as below:

    •Local Destination : MYR 500 / pax

    •Within Asia : MYR 1,500 / pax

    •Outside Asia : MYR 4,000 / pax

  8. All members are responsible to procure respective Travel Visa by themselves.
  9. Travel insurance, meals and tour guide are not covered in our packages. In addition to air ticket reimbursement, only accommodation & airport pick-up/drop-off during the trip will be provided by 12BET.
  10. The trips redeemed in 5 Stars category and above are inclusive of flight reimbursement and airport transportation. For the trips redeemed for 4 stars category and below, the items that will be prepared are the stated entrance tickets and/or accommodation and/or stated redeemed items etc. Under this category, services such as flight reimbursement and transportation are not included.
  11. Valid photos and videos taken during the entire tour, trip or transfer may be used by 12BET for any promotional purposes. By claiming our packages members hereby agree to allow 12BET to use these photos and videos and no disputes will be entertained under any circumstances.
  12. Non-trip related items will be delivered only after successful contact & delivery details confirmation.
  13. Gifts, prizes & vacation packages are neither transferable nor re-sellable & are subjected to availability.
  14. Free Bet is subjected to 1 time wagering in any 12BET products prior any withdrawal may be made.
  15. 12BET reserves the right in their reasonable discretion to substitute any such hotel, gift, prize or item with a hotel, gift, prize or item of equal value.
  16. 12BET will not be responsible for re-scheduling, re-arranging travel & accommodation in the event wherein members cannot get a proper visa on time and/or are not allowed to enter the country where trip is at due to any reason.
  17. 12BET will not be held liable under any circumstances for any mishappenings occurred during these trips.
  18. 12BET reserves the right to alter or change the already published hotel/trip that may be deemed necessary due to weather or other reasons that are beyond 12BET control.